This explains what we collect, why, and who touches it. Short version: your work data lives on your phone and travels with your account, so a new phone brings it back; we never sell anything, there are no ads from anyone else here, and we only email you news if you ask.
1. Two responsibilities, not one
- CleanerFlow LLC (San Diego, California) is responsible for your account and for the app itself. You are responsible for the information you choose to store about your clients — see section 4 of the Terms. We hold it for you; you decide what goes in.
2. What we collect, and why
- Your account: email and, if you sign in with Google or Apple, the basic profile they return (your name and email). With Apple you can choose to hide your real email — we then receive a private address from Apple that forwards to you. Used to identify you and let you back in. If you sign in with Apple, we also keep a technical code from Apple whose only use is to undo the link with Apple if you delete your account.
- Your details: name, phone and the logo or photo you choose. They go on the quotes you send, so your client sees who is quoting.
- Your work: clients, homes, cleanings, quotes, checklists and supplies. This is the app doing its job. It is kept on your phone and synced to your account automatically, which is what lets you sign in on another phone and find everything there.
- Your acceptance of our rules: which version of the Terms of Use and of this Privacy Policy you accepted, and when. It is our record that you agreed to the rules in force. When they change, the app asks you to read and accept them again.
- Your choice about news and offers by email: whether you said yes, when, where in the app, and which version of the wording you saw. If you later say stop, we record that too, so you are never added back by mistake.
- Your monthly schedule messages: for each month, which clients you already sent the schedule to, and when — never the text of the message. It keeps a new phone from showing everyone as "not sent", so you do not message the same client twice.
- How the app is used: events like which screen opened or which button was tapped, plus crash reports. They tell us what is broken and what nobody finds. If you asked for news and offers by email (section 5), we may also use them to choose which ones are useful to you — for example, not telling you about a feature you already use. They never leave CleanerFlow for this, are never sold and are never used for ads from anyone else.
- Where the access came from: the country and state your connection reports, your internet provider (the network number, like 7018 — not your name or your plan), and your internet address with the last part removed — 203.0.113.0 instead of the full number. It is enough to tell one network from another and it is not the address of any single person. We use it for two things: CleanerFlow Agenda serves cleaners working in the United States, so new accounts can only be created from there, and this is how we know; and the provider number helps us notice when an access may be going through a service that hides where it really comes from. Once your account is confirmed from the United States, which happens on its own the first time you open the app there, signing in and using it are never blocked: if you travel, everything keeps working. Never sold, never used for advertising.
- How you found the website: on your first visit we keep, at most, the label of the link of ours you used (utm_campaign), the source the link itself reports (utm_source — ChatGPT, for example, adds "chatgpt.com" on its own to the links it cites), only the name of the site you came from (like google.com or chatgpt.com — never the full address and never what you searched for), the page you landed on, and the date. We also record the pages you open and the buttons you tap on the website, with a random visit number kept in your browser. A direct visit, with no clue about where it came from, keeps none of this. It tells us which paths bring people to CleanerFlow Agenda. Never sold, never used for advertising. If a page breaks on your screen, the error report also carries the name and version of your browser and system (like Safari 18 on iPhone), so we can reproduce it.
- The founding list on our website: if you leave your email there, we keep the email, the language of the page, the date and — if you joined through a group link — that link's label, plus how you found the website (the same clues described above: the link's label, the source it reports, the name of the site you came from and the page you landed on) and the country and state your connection reports. If you get a founding spot, its number and date. We use it to tell you when it is your turn and to keep the founding-spot promise. To stop abuse, we count how many sign-ups come from the same place within an hour using a one-way fingerprint of your internet address, deleted after an hour. We also keep the random visit number from your browser (the same one described above), which links your sign-up to the pages you opened on our website before joining, so we can see which pages helped.
- The quote calculator on our website: it works without an account, and the numbers you type stay in your browser. If you use a share button, the message goes out from your own email or messaging app — not from us — and we keep an internal record of that share: which app you shared through, the name, email and phone you typed for yourself and for your client, the ZIP code, city and state of the home being quoted, and the quote itself. It tells us the calculator is being used for real, and in which areas. Never sold, never used for advertising, and we never contact your client.
3. The permissions you can say no to
- Notifications: to send your reminders. Say no and the app still works — you just stop being reminded.
- Location: to know you arrived at a cleaning and to order your day’s route. It is read on your device; we do not keep a trail of where you went. If you use "Gas stations", your approximate location is sent once to our server and to Google Places to find the stations, and it is not stored.
- Calendar: read-only, to spot a conflict with something you already had scheduled. We do not write to your calendar and we do not store its contents.
- Photos: the image you pick for your logo or profile picture, and — only if you add one — a photo of a client's front door or building, so you recognise the right address when you arrive. Nothing else is read from your photo library.
4. Who else touches it
- Supabase stores the database and handles sign-in. Vercel hosts this website. Amazon SES sends the emails the app needs (confirmation, password reset). Mailmundo, CleanerFlow LLC's own email platform, sends news and offers — only if you asked for them (see section 5). Google Firebase delivers push notifications to your phone. All of them work under contract, only on our instructions, and none of them may sell your data.
- The videos that explain each page of this website are delivered by Bunny.net (BunnyWay d.o.o., a company based in the European Union). When you press play, your browser downloads the video from Bunny's network, so Bunny receives your IP address and basic browser details, as any website does, only to deliver it. We don't send Bunny your name, your email or anything from the app, and the videos have no ads. Bunny counts how many times each video is played; we only see the totals, not who watched. This applies to the website only; the app does not use Bunny.
- One thing you should know: to turn an address into map coordinates, the address is sent to Nominatim, the public geocoding service of OpenStreetMap. Only the address text goes — not your name, not your client’s name, not the cleaning. If you would rather not, leave the address field empty; the app still schedules the cleaning.
- Your account and app data are processed in the United States.
5. We do not sell, and there are no ads
- We do not sell or share your personal information for cross-context behavioral advertising, as those terms are defined by California law. There is no ad network, no advertising tracker and no data broker in this app. Since we do not do it, there is nothing for you to opt out of — and we honor browser and device privacy signals should that ever change.
- News and offers by email, only if you ask. If you check the box for it — separate, and unchecked to start — we email you news and offers from CleanerFlow. Saying no changes nothing in the app, and every one of these emails has a link to stop with one tap; you can also turn it off in Settings. They are sent by Mailmundo, which receives only your email, your name and your language. It notes whether each email arrived, whether you opened it and which links you tapped, plus the internet address with the last part removed, the type of phone or browser and the approximate country and state at that moment. That is only so we know the emails arrive and what is useful to you. Never sold, never used for ads from anyone else, and your clients never go on this list. Joining the founding list on our website is not a yes to these emails.
6. Your rights
- Wherever you live, we give you the same rights: to know what we have, to get a copy, to correct it, to delete it, and to not be treated differently for asking. Most of it you can do yourself in the app. For the rest, write to privacy@cleanerflowagenda.com and we answer within 45 days.
7. How long we keep it
- While your account exists. When you delete it, there is a 30-day grace window in case you change your mind; after that we erase your personal data from our systems, keeping only what the law requires us to keep. Uninstalling the app removes the copy on the phone, but not the one in your account — for that, delete the account.
- Website visit records (pages, buttons, where the visit came from, and calculator shares) are deleted after 180 days. The founding list is kept for as long as CleanerFlow Agenda exists, or until you ask us to remove you at privacy@cleanerflowagenda.com; if you create an account and later delete it, your email leaves the list with it. The details of opens and taps on news and offers emails are deleted after 12 months; only overall totals remain, with nothing that points to you. Your yes or no to these emails is kept while your account exists; if you say stop, we keep only your email on a do-not-send list, so you are never emailed again by mistake.
8. Security, and the honest part
- We use encryption in transit and at rest, hashed passwords and row-level isolation so one account cannot read another. No system is perfectly secure; if an incident affects you, we will tell you and the authorities as the law requires.
9. Age, changes and contact
- The app is for people 18 and older; we do not knowingly collect data from children. We may update this policy — material changes are announced in the app or by email and the date at the top is updated. Questions: privacy@cleanerflowagenda.com. This policy is not legal advice and is subject to attorney review.
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